Commerce and Accounting · JCE / Advertising and consumer protection
StructuredPast exam questionForm 3 · JCE
Below is a conversation between Dorcas and a business owner. Dorcas: "Excuse me madam, the pot I bought here yesterday is leaking." Business owner: "I am sorry, once an item leaves the shop there is nothing I can do." State any two ways in which the business owner's response to Dorcas could affect her business.
- aTwo effects [2]
You'll mark your own answer against the marking guide when you hand it in.
Source: BEC JCE Commerce and Accounting 2020, Paper 1, Question 9