Madi Investment sent out a questionnaire, together with return envelopes, to a large number of respondents. The return envelopes were printed free post.

1. aExplain how the use of the envelopes printed free post would benefit Madi Investment. [2]
2. bThe officers at Madi Investment are encouraged to work as a team when capturing the responses. Outline any four workmanship factors which would indicate that there is team work among the officers. [4]

You'll mark your own answer against the marking guide when you hand it in.